Large multinational Freight Forwarders consider having an extensive network of overseas offices to be an advantage.
In fact the opposite is the truth…..
UFO members are hand picked and work a 12 month probationary period before becoming full members. If a UFO office is consistently underperforming they will cease to be a member.
If a multinational has their own overseas offices underperforming, they are stuck with them.
They have no choice but to work with offices giving poor service.
Spark Freight is a small independent business, and yet it has the buying power of a large multinational due to being part of the UFO family.
Spark Freight has a reputation second to none for giving great service.
Consider This.....
Since its conception in 2001, Spark Freight can count on one hand,
the number of clients it has lost due to service related issues, and
that in an industry well known for giving poor service and turning
over staff and customers at a high rate.
• Our "CODE OF CONDUCT" stipulates a reply must be made within 24
hours to all e-mail communications. We have no flexibility to this
code and it is monitored closely. You can be sure every transaction
whether it be an internal operational matter or providing you with a
quote or shipment information, WILL BE HANDLED FAST!
So we have no choice but to give you GREAT SERVICE, and that's just
how we like it!
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